Refund Policy

Thank you for shopping at British Pet Supplies. We strive to provide high-quality pet supplies and excellent customer service. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Returns Eligibility

You may request a return or refund under the following conditions:

The item is unused, unopened, and in its original packaging
The return request is made within 30 days of delivery
The product is not listed as non-returnable

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Opened pet food or treats
Grooming products that have been used
Personalized or custom-made items
Clearance or final sale items

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within [48 hours] of delivery. We may request photos as proof to process your claim.

We will offer:

A replacement, or
A full refund (including shipping costs, if applicable)

4. Refund Process

Once we receive and inspect your returned item:

Approved refunds will be processed within [5–10 business days]
Refunds will be issued to the original payment method

Please note that shipping charges are non-refundable unless the return is due to our error.

5. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect
We recommend using a trackable shipping service
We are not responsible for items lost during return transit

6. Order Cancellations

Orders can be cancelled within 24 hours of placing the order. Once the order has been processed or shipped, cancellation may not be possible.

7. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us.

8. Contact Us

If you have any questions about our Refund Policy, please contact us:

Email: Purchase@buyoraco.co.uk
Address: 125 Ash Road, Aldershot GU12 4BZ