Terms of Service

Welcome to British Pet Supplies. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or purchasing from our website, you agree to be bound by these Terms. Please read them carefully.

1. General Information

  • Throughout the site, the terms “we”, “us” and “our” refer to our Store
  • By using our website, you confirm that you are at least the age of majority in your country or have given consent for a minor to use the site.

2. Products & Services

  • We offer pet-related products including food, accessories, and care items.
  • All product descriptions and prices are subject to change at any time without notice.
  • We reserve the right to discontinue any product at any time.

3. Orders & Payments

  • By placing an order, you agree that all information provided is accurate and complete.
  • We reserve the right to refuse or cancel any order at our discretion.
  • Payment must be completed at checkout using accepted payment methods.
  • In case of pricing or stock errors, we may cancel or update your order.

4. Shipping & Delivery

  • Orders are processed and shipped according to our Shipping Policy.
  • Delivery times are estimates and may vary due to external factors.
  • We are not responsible for delays caused by couriers or customs.

5. Returns & Refunds

  • Returns and refunds are handled in accordance with our Refund Policy.
  • Products must be returned in unused and original condition unless faulty.
  • Certain items (e.g., perishable pet food or hygiene products) may not be eligible for return.

6. User Accounts

  • You may be required to create an account to access certain features.
  • You are responsible for maintaining the confidentiality of your account details.
  • We are not liable for any unauthorized use of your account.

7. Prohibited Uses

You agree not to use our website:

  • For any unlawful purpose
  • To violate any laws or regulations
  • To transmit harmful code or malware
  • To infringe on intellectual property rights

We reserve the right to terminate access for violations.

8. Intellectual Property

  • All content on this website, including text, images, logos, and design, is the property of [Your Store Name] or its licensors.
  • You may not reproduce, copy, or exploit any content without written permission.

9. Limitation of Liability

  • We do not guarantee that your use of our service will be uninterrupted or error-free.
  • [Your Store Name] shall not be liable for any direct, indirect, or incidental damages arising from your use of our website or products.

10. Indemnification

You agree to indemnify and hold harmless British Pet Supplies, its employees, and affiliates from any claims or demands arising from your breach of these Terms.

11. Changes to Terms

  • We reserve the right to update or modify these Terms at any time.
  • Changes will be effective immediately upon posting on this page.

12. Governing Law

  • These Terms shall be governed by and interpreted in accordance with the laws of UK.