Shipping Policy

At British Pet Supplies, we are committed to delivering your pet supplies quickly, safely, and efficiently. Please review our shipping policy below for details on processing times, delivery options, and other important information.

1. Order Processing

• All orders are processed within 3–4 business days (excluding weekends and holidays).
• Orders placed after cutoff times may be processed the following business day.
• You will receive a confirmation email once your order has been shipped.

2. Shipping Rates & Delivery Times

• Shipping charges are calculated at checkout based on your location and order weight.
• Estimated delivery times:
  • Standard Shipping: 3–7 business days
  • Express Shipping: 1–3 business days (if available)
• Delivery times may vary depending on your location and courier service.

3. Free Shipping

• We offer free standard shipping on orders over £50.
• Free shipping eligibility will be automatically applied at checkout.

4. Shipping Locations

• We currently ship to [list countries/regions, e.g., nationwide or specific countries].
• For international orders, delivery times may be longer due to customs processing.

5. Order Tracking

• Once your order has shipped, you will receive a tracking number via email.
• You can use this number to track your shipment in real time.

6. Delays & Issues

• While we strive to deliver on time, delays may occur due to weather, carrier issues, or high demand.
• If your order is significantly delayed, please contact our support team.

7. Incorrect Address

• Please ensure your shipping address is correct at checkout.
• We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

8. Lost or Damaged Packages

• If your package is lost or arrives damaged, please contact us within 48 hours of delivery.
• We will work with the courier to resolve the issue and provide a replacement or refund where applicable.